Terms of service

Our General Terms and Conditions

1. Scope of application

1.1 VANDINI is a legally registered trademark of Mann & Schröder GmbH and is distributed by Schröder Cosmetics GmbH & Co. KG. For further contact details and our availability, please refer to point 10.

1.2 Your orders in our VANDINI online shop are subject exclusively to the following General Terms and Conditions of Schröder Cosmetics GmbH & Co. KG in the version valid at the time of the order. Any terms and conditions that deviate from the following provisions shall not apply.

1.3 You can shop in the VANDINI online shop if you are at least 16 years old. Our offers are aimed at customers in Germany; we make these offers available in the same way and under the same conditions to customers with their place of residence or business in the EEA on the basis of the EU Geo-blocking Regulation (Regulation (EU) 2018/302); the same applies to customers with their place of residence or business in Switzerland.

1.4 Our offers are generally addressed to consumers within the meaning of Section 13 BGB. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside his trade, business or profession. An indication of this is, for example, orders of more than normal household quantities. We reject these. In the following, these are referred to as ‘private customers’ or ‘consumers’.

1.5 In addition, we do not sell to entrepreneurs, i.e. a natural or legal person or a partnership with legal capacity that is acting in the exercise of its commercial or independent professional activity when concluding a legal transaction (Section 14 BGB).

1.6 The business language is German.


2. Your order

2.1 Our offer is subject to change.

2.2 You can place all items that are not marked as “not available” but are marked as available in your shopping cart by clicking on the “Add to cart” button. As soon as you decide to make a purchase, you can start the order process in the shopping cart by clicking on the “Order with obligation to pay” button.

2.3 To finalise the order, click on the ‘Pay now’ button. By doing so, you submit a binding offer to purchase the goods in your shopping basket. Before this time, you can view and change the goods in your shopping basket. From this point on, it is unfortunately no longer possible to change your order or data. In such cases, please contact our customer service at support@vandini.com as soon as possible.

2.4 You can only submit your offer effectively if you have accepted these GTC by ticking the relevant box.

2.5 After submitting your order, you will be automatically informed by e-mail that we have received your order. In this e-mail, the details of your order will be listed again. This does not constitute a binding acceptance of your offer. A binding acceptance only comes about with a separate e-mail in which we confirm the dispatch of the goods. You will receive this e-mail within up to three working days. If you have not received an order confirmation or notification of despatch or goods within 3 working days, you are no longer bound by your order.

2.6 Your orders will be stored by us until the order has been fully processed, after which they will be archived for tax and commercial law purposes. Should you lose your order documents, please contact us by e-mail/fax/telephone. We will be happy to send you a copy of your order data.

 

3. Delivery, availability of goods

3.1 Delivery is only made to Germany. If a third party's address is given, the third party's consent to the forwarding of the data to M & S must have been obtained beforehand.

3.2 The delivery time is approx. 2-4 working days.

3.3 The delivery period begins

- for payment in advance (immediate transfer) two bank days after the payment order has been issued to your bank

- for payment by credit card (Mastercard, VISA) and PayPal on the day after conclusion of the contract.

The delivery period ends at the end of the last day of the specified delivery period. If the last day falls on a Saturday, Sunday or a public holiday recognised by the state at the place of delivery, the next working day shall take the place of such a day. We will inform you immediately of any delays in delivery.

3.4 Only available products can be selected. Should it transpire after sending your offer that no more of the ordered product is available, we will inform you of this when confirming despatch. If you have not ordered any further products, your order will be cancelled. If you have ordered several products together, we will send you the available products. Any payments already made by you for the unavailable product will be refunded immediately.

3.5 Products to be delivered to your home will be sent to you by post.

3.6 For all orders, you will have to pay the shipping costs as communicated by us and explained below.

3.7 In the case of delivery to one of the packing stations, the collection periods of the respective operator apply.


4. Retention of title
We remain the owner of the delivered goods until full payment has been made.


5. Prices and shipping costs

5.1 All prices include the applicable statutory value added tax. These may differ from the prices charged at the same time in our factory outlet. The price stated when the order is placed shall be decisive.

5.2 The shipping costs for deliveries to a delivery address within Germany are €4.99.

5.3 For orders over € 20.00 value of goods to a delivery address within Germany, the shipping costs do not apply.

5.4 In the event of cancellation of your order, the provisions of our cancellation policy apply.

 

6. Payment methods and electronic invoice
In principle, we offer you a choice of the following payment options: PayPal, credit card (Mastercard, Visa), instant bank transfer. We reserve the right not to offer certain payment methods for each order and to refer to other payment methods.


7. Warranty rights
The customer's warranty rights for all goods offered in the online shop are governed by the statutory provisions.


8. Liability
The statutory liability applies.


9. Our availability
You can reach us Monday to Friday at the following contact details
support@vandini.com